Shopping Guide

How to Shop

1. Select Product Items

When ordering online please choose the cupcakes, cakes or cookies you wish to purchase, click "Add to Cart" to put the item into your shopping cart.

2. Check Out

When finishing your selection, click “Checkout” to view the items in your shopping cart.

3. Payment

Then please enter your information and shipping address, and select a payment option following the instructions.For this we will need you to register your details this only used to help us make sure that our cupcakes get to you. We do not use your information for any other purposes or pass these on to third parties.

4. Order Confirmation

Once your order is completed and processed, you will receive confirmation email shortly.

5. Delivery

You can choose to pick it up at the shop or be delivered on the date you wish.

【Notes】About delivery date

Please note we’ll contact you by telephone or email if your requested Delivery Date is not available.

About our products

How to enjoy

・Cupcakes are always best eaten on the day.
・If you wish to store them for longer than 12 hours we suggest refrigerating them. They should be taken out of the fridge two hours before serving for best flavor.
・If you wish to store them for longer than 24 hours we suggest freezing them.

Defrosing Cupcakes

When defrosting cupcakes please remove out of the plastic packaging and defrost at room temperature for 2 to 3 hours (or until the cake is defrosted and buttercream soften). Please do not re-freeze already defrosted cupcakes. Please not defrost using oven nor microwave.

Expiry Date

For fresh and defrosted cupcakes please consume within 2 days
For frozen cupcakes please freeze and consume within 7 days and follow defrosting instructions.

Ingredients

【Ingredients】Flour, eggs, sugar, Pure Madagascar Bourbon Vanilla, milk, Corn Flour, baking powder, bicarbonate of soda, sunflower oil, butter, margarine, icing sugar.
【Other ingredients】 Carrots, walnuts, lemon, coffee, chocolate chip, chocolate spray, desiccated coconut, coconut milk, raspberry confiture, strawberry confiture, strawberries, match powder, fondant, argent, marshmallows, colored sprinkles and decorations.
Please note our Food is prepared in Kitchens which use Nuts, Wheat and Diary Products.

Purchase quantities and price

Purchase quantities

Minimum 6 cupcakes for pick up
Minimum 12 and up to 60 cupcakes for frozen delivery. Please contact us if you purchase more than 60 cupcakes via the online form or telephone.(We accept 6 and more cupcakes until end of April.)
You can purchase from one cupcake from our bakery in Takanawa.

Purchase price

Minimum 3,500 yen(2,500 yen until end of April) up to 100,000 yen (please contact us if you purchase more).

Delivery

Frozen Delivery

・Freezing fresh cakes immediately, and deliver by Yamato Transport cool TA-Q-BIN on the delivery designated date.
・Frozen Delivery is available for regular size cupcakes only and not available for Mini cupcakes and Layer whole cakes.

Pickups from our Bakery in Takanawa

Pickups of the fresh cakes in the morning from our bakery can be scheduled from 10am onwards until 5:00pm in Tuesday to Sunday (we close on Monday).

Fresh Delivery

Fresh delivery from our bakery is possible however only within 2km radius between Thursdays and Sundays - we do have limited slots so please contact us for enquiries. We may decline without such enquiries.

About products other than cupcakes

Please note Delivery of Mini cupcakes and Layer whole cakes are not available, they are pickups only.

【Notes】 About ordering different items of delivery method

You can not order multiple items with different delivery methods at once. Please order separately for each delivery method.

Ordering Information; Ordering Date and Delivery Date

Frozen Delivery

Frozen Delivery - We usually require a minimum of 5 working day notice to prepare regular menu item order. You can choose the delivery time zone.

Pickups from our bakery in Takanawa

Pickups from our bakery Taakanawa. We usually require a minimum 4 working day notice to prepare regular menu item order. You can pick them up any available time on the specified delivery date during the above-mentioned time (See Pickups above).
Layer whole cakes We require a minimum of 10 working day notice.
Customized request – Please call our bakery 03-6447-7279 preliminary
Wedding orders - We require at least 4 week notice to avoid disappointment.
For last minute reservations or pickups from our bakery contact us online or call our bakery 03-6721-9747 between 10-3pm in the morning Tuesday to Sunday.

About products other than cupcakes

Please note you cannot choose the preferred delivery date and time in our ordering form, so please write the preferred delivery date and time in the Remarks of or telephone us accordingly.

Request for delivery date / personal delivery day

Please note we’ll advise you by email or telephone if you are not be able to pick up or receive the ordered products on the specified date and time due to unavoidable circumstances.

Shipping Methods and Fees

Flozen delivery service (Flozen cupcakes)

Area I (less than 13pcs) II (less than 25pcs) III (less than 49pcs) IV (49pcs and above)
Japan 970JPY 1,180JPY 1,510JPY 2,050JPY
We will use Yamato Transport Cool Delivery Service.

Pickups from our kitchen in Shirokane Takanawa (Flat rate: 0JPY)

Free of charge.

Fresh Delivery (Flat rate: 2,500JPY)

Fresh delivery from our bakery is possible however only available within 2km radius from our bakery at 3,500 yen(2,500 yen until end of April).

Tax

Prices include tax. No additional taxes will be added on checkout.

Purchase Limit

Purchase quantities and price

Minimum 6 cupcakes for pick up Minimum 12 and up to 60 cupcakes for frozen delivery. Please contact us if you purchase more than 60 cupcakes via the online form or telephone.(We accept 6 and more cupcakes until end of April.) You can purchase from one cupcake from our bakery in Takanawa.


Purchase price

Minimum 3,500 yen(2,500 yen until end of April) up to 100,000 yen (please contact us if you purchase more).


Payment

Bank Transfer

Bank: MUFG Bank Ltd.

Branch: 043 Tamachi

Account Type: Ordinary Savings Account

Account #: 1087460

Name: BELLAS CUPCAKES CO., LTD. (ベラズカップケーキカブシキガイシャ)

You can pay via Bank Transfer.The Account Detail is as above.

Cash on Delivery (COD)

COD handling fee will be calculated based on total purchase value, including merchandise value, shipping fee, and COD handling fee.
Total Payment Amount Handling Fee
less than 10,000JPY 324JPY
less than 30,000JPY 432JPY
less than 100,000JPY 648JPY
100,000JPY or above 1,080JPY
・COD : Cash on Delivery

PayPal

PayPal is a highly reliable payment service used by more than 150 million people worldwide. You can pay by credit card with e-mail address and password without telling credit card information to the shop. In order to use it, it is necessary to register in Paypal in advance.
Paypal

Payment at the bakery

Payment will be made for payment in exchange for goods at Bellas bakery.

How to get and use coupon

• We issue coupons at various occasions, such as campaigns and events. Coupon issuing is announced on this home page and/or mail magazines.
• You can use your coupon.Please input your coupon code in the box shown on the confirmation page of your order. 10 % to 20% discount will be applied to the purchase price, depending on your coupon type.
• Please note there are various types of coupons as follows;
      - Online-only coupon
      - both available for online shop and the store.
      - One time coupon
      - Effective more than once coupon
      - Effective for the certain period
• Please note more than one coupon cannot use for one order.
• Coupon cannot be used for the order of which purchase price more than 100,000 yen
• Coupon and points can be used for one order.

How to get and use points

• We give you points as follows;
      - when member information is registered ・・・200 points
      - per purchase ・・・5 points per 100 yen
• You can use points every 100 points. The purchase price is to be deducted by the converted yen
(1 point = 1 yen) from your points.
• Please note the points will be given on the deducted purchase price after using points.
• Points can be used for online shop only.
• Points are effective for one year from the date which were given.
• There is no compatibility with the points of the Japanese website and mutual use is impossible.

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